General Questions

General Questions


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Why is My Community Credit Union enhancing its online banking system?

My Community Credit Union is committed to providing the best digital banking experience possible for our members. The enhancements we are making enable us to carry out this commitment with increased functionality, greater security and overall enhanced technology. These enhancements will bring you a more robust digital banking experience both now and in the future.


When will this take place?

The enhancements are planned for Labor Day weekend 2019. Specific details will be provided in the coming weeks via e-mail and our website. Please log in to online banking and ensure the e-mail address you provided us is current.

Some adjustments in branch hours will be necessary Labor Day weekend.

  • Friday, August 30th, our HEB branch will close 1 hour early at 6pm.
  • Online and Telephone banking will not be available from 6pm Friday, August 30th through 9am Tuesday, September 3rd.
  • Saturday, August 31st, all branches will be closed. ATMs will be open for withdrawals only.
  • Tuesday, September 3rd, all drive through lanes will open at 9am.


Will my member number or account numbers change?

No. The only thing changing is your ability to better access your accounts and do more with them through our online banking and mobile platforms. Your online banking username will remain the same, however you will need to change your password. Instructions on how to change your password will be provided in future communications.


Will my account be available while the upgrade is taking place?

Yes. Some access to your accounts online and through your debit card may be limited. Please visit our branches or ATMs for extra cash before we close on Friday, August 30. Your My Community credit card will not be affected and is a great alternative if you plan to make large purchases or will be traveling during the holiday weekend.


Will there be more information available regarding the digital banking upgrade?

Yes. We will send several communications through email in the coming weeks, post information on our website and social media site and provide information in our branches and virtual branch. We also will continue adding information to this page. Of course, you can always ask questions in person or by calling us at 888.909.MYCU.


Will I need to do anything different to access the new digital banking system?

You will need to login the first time with your current username and a unique code. Further instructions will be emailed to the email address on file prior to Labor Day weekend.


Will my online/mobile username change?

No. If you are still using your member number as your username, we do recommend you change your username to something that doesn’t include your account number for enhanced security.


Will I need to set new security questions?

No. Our enhanced system uses different technology to secure your account.


Do I need to download a new Mobile Banking App?

Apple users, your app will automatically update.

Android users, please delete our old app and download our new app from the Google Play store.

Both Apple and Android users will need to create a new password, instructions for doing so were provided to you via email and you will be reminded at login.


Expanded Call Center Hours!

Beginning Tuesday, September 3rd we are expanding our virtual branch hours to help you with questions about our digital enhancements and your accounts. For the month of September, our virtual branch will be available 7 a.m. to 11 p.m. Monday through Fridays and 9 a.m. to 5 p.m. weekends!


When will I get my new monthly statement?

September statements - both paper and statements - will be available early the week of October 14 or sooner. Moving forward, we expect to estatements to be ready by the fifth business day of the month and paper statements to be available by the tenth business day of the month.

What about my statement and check image history? Is all of that lost?

Statements and check images produced prior to our digital enhancements will be available by year end. We can provide copies on a per request, as needed basis. Please make your request by messaging us via online banking, calling our member help line or visiting any branch.


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