Contact Us

Direct deposit files have been sent to banks with the effective January 4, 2021. Stimulus checks will begin mailing Wednesday December 30, 2020 with an effective date of January 6, 2021. Prepaid cards will start to be mailed on January 4, 2021. To research your stimulus payment status, please visit

Our goal is to provide you the best member service possible. We have representatives ready to answer your questions, help with your loan applications and more.  

Call or Email Us                               
For general questions, our Call Center Representatives are available from 8:30 a.m. to 5:30 p.m. Monday through Thursday and 8:30 a.m. to 6:00 p.m. on Friday.

Phone: 432-688-8400                            
Toll Free: 888-909-MYCU
Fax: 432-640-0127

For general comments or questions, you may email Member Services.

**Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your online banking account and send us a secure message.
My 24/7 (Automated Response System)
My 24/7 is our automated response system that can give you access to your account information 24/7. You can get current information including:

  • Balance Inquiry
  • Account History
  • Specific Checks Cleared
  • Loan Balances
  • Payment Due Dates

My 24/7 also allows you to:

  • Transfer funds within your account
  • Transfer funds between accounts
  • Make Loan Payments
  • Report a Lost or Stolen Card
  • Change your PIN number
  • Complete a Stop Payment

To access My 24/7, call 1-844-378-2067. You will be prompted to input your My 24/7 PIN to access your account information. If you are unsure about your PIN, call our Call Center at 432-688-8400.

Click here for My 24/7 instructions.

Debit Card Services
To report a lost or stolen card, call 833-462-0798
To Active Your New Card, call 800-992-3808
To report Debit Card Fraud Claims, call 833-462-0798
To report ATM Deposit or Withdrawal Disputes, call 432-688-8400

Credit Card Services
For any credit card issues, call 888-909-MYCU, selecting option 1, then option 3

Written Inquires:
Mastercard Customer Service
P.O. Box 495937
Cincinnati, OH 45249

To make a payment on your MasterCard Credit Card, you may:

Consumer Loans
For loan services including payoffs, contact a Call Center Representative by calling 432-688-8400, selecting option 1, then option 4.

To make a payment, contact a Call Center Representative by calling 432-688-8400 or click here to make a payment with no additonal fees.

For assistance with making payments on your existing loan, contact our Financial Solutions team by calling 432-688-8400, selecting option 4

Representatives are available from 8:00 a.m. to 5:00 p.m. Monday through Friday

Mortgage Loans
To inquire about a new mortgage loan, call 1-800-460-6990 to speak to Ladana Inkman, our mortgage representative.

To inquire on an existing mortgage loan, contact a Call Center Representative at 432-687-8498 or email

Contact Us By Mail
My Community Credit Union
600 W. Louisiana Ave.
Midland, TX 79701