Frequently Asked Questions
Q: How can I become a member of MCCU?
A: If you live, work, worship or attend school in Midland, Ector or Collin Counties you are eligible to join MCCU.
Q: What is your routing number?
Q: How can I sign up for Automatic Payments from another Financial Institution?
A: Contact our Call Center at 888-909-MYCU and ask for the loan servicing department.
Q: How can I get my loan payoff emailed to me?
A: Contact our Call Center at 888-909-MYCU and request your payoff by email.
Q: How can I file a Credit Dispute pertaining to an MCCU account?
A: Contact us directly at 888-909-MYCU to discuss your questions/concerns or visit any of our branches to speak to a representative.
Formal credit disputes can be filed online directly with the credit reporting agencies listed below:
Q: How do I obtain my previous year tax information (1099)?
A: If you earned $10 or more in interest in the previous year a 1099-INT form was mailed to the address on file by the end of January. To request a copy of this form, please contact us at 888-909-MYCU or visit one of our branches. If you earned less than $10 in interest in the previous year, you will not receive a 1099-INT.